Refund and Returns Policy

We at Medaan Alsheraa Trading Company are committed to providing excellent customer service and ensuring your complete satisfaction with the purchases you make from our online store. If you are not satisfied with an item you have purchased, we would like to offer you the following refund and returns policy:

1.Refund Policy:

– You may return items purchased within a period not exceeding 30 days from the date of receipt of the order.

– Items must be in their original condition, unused, and undamaged, with all original packaging and tags.

– Please note that a restocking fee of up to 20% of the item value may be deducted for returns.

2.Returns Policy:

– In the event that you receive a defective or incorrect item, please contact our customer service team as soon as possible to arrange for the return process.

– We will cover the shipping costs for returning the defective item and provide a correct replacement at no additional cost to you.

3.How to Request a Refund or Return:

– Please contact us via email or phone to initiate the refund or return process.

– Proof of the original purchase (such as the purchase receipt) must be provided to facilitate processing.

4.Exceptions:

– This refund and returns policy applies to all purchases except items purchased at special discounts or special promotional offers.

Please note that all refund and return requests are subject to review by our team to ensure compliance with the aforementioned refund and returns conditions.

If you have any further inquiries regarding our refund and returns policy, please feel free to contact our customer service team.

Thank you for your trust in Midan Alsheraa Trading Company.

Best regards,

Midan Alsheraa Trading Company Team